We stayed in a different place (not well run and some shooting overnight). After the weekend he made a lot of calls and not one person would refund him, stating he clicked to ok the no-refund portion. He was unable to get his money back. Be careful of you click to confirm, before you click!
In Sweden, we had a reservation to a hotel, so we checked in. We took our luggage to the room, but when we opened the door, a man and a woman were in the room, saying they were leaving. They said they had just stayed there but left something in the room so now will go drop the key off to the front desk.
We did not think this was safe – how do we know he dropped the key off? How so we know what they did in the room before we entered it? Our suspicion was that they were planning to come back and perhaps steal our things later.
I stayed in the room with our things while my husband went to the front office to get q new room and explain what happened. They said there was no extra key given to the room and those were not who stayed in the room prior. Something was very wrong with the scenario, so they gave us a different room. The hotel people did not know what happened, but it was wrong.
We have had rooms with the dirty towels hanging from a previous guest. We have had a child’s slipper left on the floor. We have had no glasses or coffee for the coffee maker. There are so many things that can go wrong – but let the hotel know and perhaps they can fix things up for you, Realize that some hotels are not good ones - the cleaning staff may not always chage the sheets. They may use a dirty cloth to wipe the glasses in the bathroom (it's better to have plastic cups in individual wrapping). Just be aware of things that might seem "off" or dirty. I know of a guy who takes a door stop with him when he travels, and puts it against his door when in the room so no one can push the door open if they get hold of a key. They are a cheap safety device. We were in a motel once where gunshots rang out in the middle of the night - that would have promted me to secure the door if we had one with us.
I heard of other hotel scams, like the “front desk” calling you in your room to confirm your credit card – but it’s a scammer phishing for your credit card information to hack into it and use it to make his purchases. You can’t take enough precautions – always a new game they think of. Keep your guard up.
If you notice something “off” when you stay somewhere – trust your instincts and go to or call hotel management. Get a different room or the missing towels or whatever is wrong. Hotel scams ruin a vacation. PR