My dad let someone tell him how to do a “phone update” that was “necessary” and now it somehow forwards all his incoming calls to someone else, with his message taken off. They now control his incoming calls. Apparently, my dad can still call out, but we don’t know how much longer he can do that for. We do not know what the endgame of the scam is, but he is calling his phone service provider to try to undo whatever was done to his phone. I tried to ask the provider but have no permissions – my dad has to call them. If you have an elderly parent, you might get all kinds of log-in Information so you can chase things down,
I now know not to answer any unknown calls (which I never do) because the scammer has my number from when I tried to call him – the first time had a weird message that said this text/email subscriber is unavailable. The next time I called a person answered with a slight Mid-Eastern accent and I asked who he was, and he said John. When My sister tried calling, he said he was John and had the number for a week already but that is a lie because we both called him 2 days ago.
The only phone update you should do is one that the phone settings tell you to do (do not let a text, or an email, or a caller tell you to update or how to update). Even then, if a scammer has access to your phone, he can still mimic the real notification and alert you to do a phone update. Before doing an update, I always Google it to know if it is causing problems and maybe I should wait for bugs to work out. If you Google it, you might find out a phone update available. If not, call the phone company and let them know.
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